Do I need a referral?
No. Parents, carers, schools, and other professionals can contact us directly to discuss an assessment or therapy programme.
Where are you located?
We have a clinic space available for assessment and therapy based in Oving, West Sussex (PO20 2BX)
What areas do you serve?
We are also able to offer services in and around West Sussex and Hampshire, dependent on location and capacity.
How can I contact you?
You can contact us via the Contact Us page, telephone 07770 110833 or for the quickest response via email at office@childrenstherapy.co.uk
What are your business hours?
Children’s Therapy primarily offers appointments during term time on weekdays, generally within standard working hours and subject to availability. Services arranged outside these hours may incur additional charges.
We aim to respond to enquiries as quickly as possible and may occasionally reply outside normal working hours. Please feel free to contact us at a time that is convenient for you.
Therapists may occasionally be unavailable due to annual leave or professional training. Where possible, we will provide advance notice.
If we need to cancel an appointment, we will give as much notice as possible, no fees will be charged, and we will arrange an alternative appointment as soon as practicable.
How long have you been in business?
Children’s Therapy was established in 2007.
How do I know which is the right assessment package for my child?
If you are unsure, we can arrange a free consultation, call to discuss further and guide you, or we can send you our parent/teacher questionnaire and use this information to guide you.
Do you offer bespoke assessment packages?
Yes, if one of our standard packages does not suit yours and your child’s needs or budget please let us know and we can design a bespoke package and provide you with a quote for this.
How do I book an appointment for an assessment?
Once you have confirmed you would like to go ahead with an assessment and advised us where you would like this to take place, we can let you know our earliest available assessment session.
How long does an assessment report take to complete?
We allow up to 20 working days/4 weeks to complete a report, if there is likely to be a delay we will advise you of this as soon as possible and keep you updated on progress.
Do you offer an expedited service?
If you require an assessment and report within a short timeframe less than 4 weeks and we can provide this the hourly rate for completing the report is increased to time and a half and we will advise you of the increased cost at the time of quoting.
Are sessions online or face to face?
Parent sessions as part of assessment or intervention can take place online or face to face. Sessions with children, young people and adults are generally face to face but if you are some distance away and together, we think we might be able to work remotely and online we are also able to offer this.
Advice and consultation, supervision and training sessions can be online or face to face.
How often and for how long would my child need to attend therapy sessions?
Following assessment, we will discuss a range of therapy options based on your child’s needs, potential for progress, and our current availability. For self-funding families, we can also consider budget requirements. We may recommend an initial block of 12 sessions, which will be reviewed midway through and at the end to determine whether ongoing therapy would be beneficial.
What do you charge?
The hourly rate for Children’s Therapy is £80.00 per hour. Charges apply for direct contact within the place of work as determined and any associated work outside of the place of work, e.g. administration, preparation, and liaison.
Charges will be added for travel time exceeding any return journey over 30 minutes and any other disbursements incurred e.g. parking. We will always provide a quotation for estimated travel costs.
Fees may vary for assessment and therapy packages, school contracts, consultation, supervision, and training sessions, please contact us to discuss your requirements.
Assessments require a non-refundable 50% deposit 72 hours prior to the assessment, the balance will be invoiced and charged for on completion of the report.
Therapy sessions are charged pay-as-you-go paid in full at the end of the session or invoiced on a monthly basis. All work charged/paid for will be carefully detailed within invoices issued for work undertaken.
If you are unable to make an appointment we ask that you let us know as soon as possible, appointments cancelled with less than a week may be subject to a cancellation fee of £80.00, appointments cancelled with less than 72 hours’
notice will be charged for in full.
What payment methods do you accept?
We accept payment by BACS transfer.
How can I submit feedback?
You can complete a feedback form or e-mail us with your feedback.
What if I’m not satisfied with the service?
If you are in any way not satisfied with our service, please advise us as soon as possible and we will collaborate with you to rectify any reasonable concerns.
Is my personal information secure?
We take data protection and confidentiality seriously. We are registered with the Information Commissioner’s Office (ICO). Copies of our Privacy Notice, GDPR Policy and Data Protection Policy are available on request.
Are you licensed, insured, or certified?
We are registered with the Health and Care Professions Council (HCPC) and are members of the Royal College of Occupational Therapists (RCOT). We hold appropriate professional indemnity and public liability insurance and can provide evidence of our qualifications and insurance cover upon request.